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Shipping policy

General Shipping

Our main shipping option is via the U.S. Postal Service.  UPS, FEDEX, DHL may be available at a later time.

If shipping to military locations (APO or FPO addresses), then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery to distant locations such as naval vessels, embassies, and remote bases. 

Please keep in mind the following:

  • No matter which shipping method is selected, we require up to 2 business days to process your order (if you select an expedited service, you may not receive your product the day after you place the order). An order must be received by 12:00 p.m. (CST) for the day the order was placed to qualify as a "business day". On the rare occasion in-house processing will take longer than 1 business day, we will contact you.

  • Certain services may not deliver on Sunday and will only deliver business days and on Saturday to certain locations. If you require a Saturday delivery, please call us.

  • Our warehouse only processes shipments Monday through Friday ( except holidays).

  • Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. 

Shipping Cost

Shipping charges are calculated using the carrier’s shipping tables and are based on package weight and size, delivery distance, and shipping method. Shipping costs approximately double for every upgrade.  Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio.  Shipping costs may equal or exceed the products value.

Address Corrections and Delivery Intercepts

The charge for an address correction is up to $20.00 per package. If you enter your address incorrectly when placing an order and the service carrier bills us for address correction costs, we will in turn charge your credit card for all associated fees and expenses. If you change your mind about an order after it has already been shipped from our warehouse and you would like to re-route the package(s) back to MEGAPGCANDIES.COM, the service charge for a delivery intercept is up to $20.00 per package. We will automatically bill all associated fees and expenses to your credit card.

Service Areas – Domestic & International

At this time, we do not ship our products to countries outside of the United States.

Please note our website only accepts online orders placed within the USA (e.g., you are traveling in London and want to place an online order to be shipped to your home in New York, our system will not accept this order).

If you would like to purchase products from a non-US location, you have two options:

  1. Make your payment with PayPal using a verified billing and shipping address or have someone within our service area place your order for you within the United States using a credit card with a US billing address. You can either collect the product if you are going to be in the country, or have it shipped to you. Unfortunately, we will not be able to handle any of the international export and shipping process.

  2. Place an order from outside our service area by contacting Customer Care. You will be entirely responsible for all shipping, customs, and duties that may apply. We are also unable to provide any broker or expert services or paperwork. All payments must be made in the form of a wire transfer, a cleared check, or a cashier's check. If you would like to place an order this way, please call Customer Care at (310) 343-4099 and speak to a representative who can help you with our international processing.

Please ensure that there is a reliable shipping method to your required country.

Please remember:

We do not accept international credit cards from outside of the USA.

Once the product leaves our warehouse, there can be no returns for any reason.

Our Meltable Products Policy still applies. Some products may melt in transit depending on the weather, but we will not be able to resend products.

Timely Delivery

We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via next day or 2 day expedited delivery. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.

MEGAPGCANDIES.COM is not responsible and cannot provide refunds for delays outside our control including "Acts of God," such as inclement weather, natural disasters, accidents, and third-party carrier delays.

Warm Weather/Summer Shipping (No Refunds for Melted Products)

Warm Weather / Summer Shipping Policy

What You Should Know:

  • If you take our recommended precautions – utilize a valid business address where someone is there to receive the package on the first attempt, and if your candy STILL melts, we will provide a refund for those melted items. But sorry, we will not reship items that have melted in transit.

  • Some items will melt if you ship them using regular ground shipping and you are not at the destination to receive the package at the time of delivery.

What You Can Do:

  • Choose a faster shipping method for all meltable items. You can still ship the rest using ground shipping.

  • Make sure someone is around to receive the shipment, so it doesn’t sit outside in the sun.

  • Check the temperature in your area before shipping: National Weather Map

Route Shipping Protection

Please click on the following link regarding our Route Shipping Protection and see Route Shipping Protection under Shipping Questions.

Our Guarantee

If you take our recommended precautions – purchase insulated boxes and select an expedited shipping method delivered to a valid business address where someone is there to receive the package on the first attempt, and if your candy STILL melts, we will provide a refund for those melted items. But sorry, we will not reship items that have melted in transit.